Rujukan Laman

Terms & Conditions That Govern Your Account

These Terms & Conditions set out the rights and obligations that apply when you open an account with house of fun and access our lobby where local law…

Account EligibilityDeposit & Withdrawal RulesTouch 'n Go, GrabPay, Boost dan FPXDispute ResolutionAccount Termination

Explore the Lobby Read FAQ

What These Terms Cover and Where They Apply

house of fun Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions apply to every interaction you have with house of fun, including account registration, deposits, withdrawals, gameplay and communication with our support team. Access to our platform depends on whether your local law permits it — if you are in a jurisdiction where

1
online gaming is restricted, these terms do not extend an invitation. Deposits processed through Touch 'n Go, GrabPay, Boost dan FPX are subject to the processing rules of each respective payment provider in addition to our own. We may update these terms at any time; continued
2
use of your account after a posted update constitutes acceptance of the revised terms. You are responsible for checking this page periodically.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these Terms & Conditions is unclear or you believe your account has been handled in a way that conflicts with them, contact our support team directly.

Live Chat Open the live chat widget from your account dashboard to raise a terms query in real time. Our agents can pull up the relevant clause and walk you through exactly how it applies to your account.

Email Support Send a detailed message to our support address for written confirmation of how a specific term applies to your account. We keep a record of every exchange so you have a paper trail for any dispute.

Help Centre Browse the Help Centre for plain-language explanations of the most frequently asked terms clauses. Each article links back to the relevant section of this page so you can compare the formal wording side by side.

HOW WE HANDLE POLICY

Account Security, Data and Your Rights Under These Terms

These six points explain the practical steps we take to uphold our Terms & Conditions — from the moment you open your account to the moment a withdrawal clears or a dispute…

Data Retention

We retain your account data for as long as your account remains active and for the period required by applicable law after closure. You may request a summary of the data we hold by contacting support in writing.

Cookie Policy

Our site uses session and persistent cookies to maintain your logged-in state, remember display preferences and measure page performance. You can manage cookie preferences through your browser settings without affecting your ability to log in.

Account Security

Accounts are protected by password hashing and two-factor authentication options. Under these terms, you are responsible for keeping your credentials confidential; report any suspected unauthorised access to support immediately.

Requesting Term Changes

If you believe a clause should be reconsidered or you have identified an inconsistency, submit a written request via email. We log every such request and respond with our position within seven business days.

Dispute Escalation

Should a dispute not be resolved at first-line support level, it escalates to our compliance desk. Both parties receive a written summary of findings. Access to this process depends on your account being in good standing.

Account Closure Rights

You may request account closure at any time by contacting support. Any confirmed balance will be returned via your last verified payment method — Touch 'n Go, GrabPay, Boost dan FPX — subject to identity verification passing.

Common Questions About These Terms & Conditions

These questions cover the clauses that come up most often. If your question is not listed here, our support team can point you to the relevant section of this document.

These terms apply to every person who opens an account with house of fun and accesses the platform where local law permits. By completing registration, you confirm you have read and accepted the current version of these terms.

We may update these terms at any time. When we do, the revised version is posted on this page with an updated date. Continuing to use your account after the update appears means you accept the new terms as they stand.

Your data is retained for the period required by law after account closure. During that window you may request a copy by contacting support in writing. After the retention period expires, your personal data is deleted from active systems.

First-line support addresses most disputes within five business days. If unresolved, the case moves to our compliance desk, which issues a written finding to both parties. Access to escalation requires your account to be in good standing.

Yes. Each payment provider — Touch 'n Go, GrabPay, Boost dan FPX — has its own processing rules that sit alongside ours. Where the two sets of terms conflict on a payment matter, the provider's terms govern that specific transaction.

Submit a written correction request via email to support, stating the specific field you believe is inaccurate. We aim to review and respond within seven business days, and we will notify you once any correction is applied.

Accounts may be suspended for suspected breach of these terms, including providing inaccurate registration details, attempting to circumvent payment verification, or accessing the platform from a jurisdiction where local law does not permit it.

Terms & Conditions That Govern Your Account

Reach Us About These Terms

Account Security, Data and Your Rights Under These Terms

Data Retention

Cookie Policy

Account Security

Requesting Term Changes

Dispute Escalation

Account Closure Rights

Common Questions About These Terms & Conditions

01 Who do these Terms & Conditions apply to?

02 Can house of fun change these terms without notice?

03 What happens to my account data if I close my account?

04 How are disputes about terms handled?

05 Does the Touch 'n Go or GrabPay processing policy differ from house of fun terms?

06 How do I request that my account data be corrected?

07 What can cause account suspension under these terms?

Related Pages